California Privacy Rights Statement

Effective: January 11, 2022 

(Defined terms used but not otherwise defined herein shall have that meaning as ascribed in the eXp World Holdings, Inc. Privacy Policy and Data Processing Policy, or Attendee Terms (as defined below)).

If you are a California resident, you have additional rights with regards to your Personal Information.

A.     Shine the Light Disclosures: Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents who provide certain personally identifiable information in connection with obtaining products or services for personal, family, or household use are entitled to request and obtain the following from us: (i) a list of the categories of personally identifiable information (such as name, address, email address, and the type of services provided to the user) that we have disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please contact us using the contact information in Section III (Where to Send Requests), below. We will respond to such written requests within thirty (30) days following receipt at the email or mailing address stated below. Please note that we are only required to respond to each user once per calendar year. Please be aware that not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing will be included in our response.

B.     California Consumer Privacy Act (CCPA) Disclosures: The California Consumer Privacy Act (“CCPA”) (Cal. Civ. Code §1798.100 et seq.) requires that we inform you of your rights and that we disclose, among other things, the categories of Personal Information we have collected, sold, and/or disclosed for a business purpose from California residents in the previous twelve (12) month period and the source.

           I.     Personal Information Collection

In the previous twelve (12) month period, we have collected the Personal Information       set forth in the table below:                                                                                                                                                                                                                      

Categories Collected? Source Business/Commercial Purpose for Collecting
Identifiers

(Examples: name, address, email address, IP address, account username)

 Yes Consumer; Agent; Service providers ·   Consider applicants for employment, extend offers of employment, maintain employee files, and provide benefits

·   Consider and engage independent contractor applicants

·   Market, improve, test, manage, and provide Services

·   Administer accounts, issue invoices, process transactions

·   Communicate with you

·   Detect and address security incidents

·   Identify and repair errors

·   Send advertisements

·   Internal research
California Customer Records Information

(Examples: education, employment history, bank account number, or other financial information)

 Yes Consumer; Employee; Agent ·   Consider applicants for employment, extend offers of employment, maintain employee files, and provide benefits

·   Consider and engage independent contractor applicants

·   Administer accounts, issue invoices, process transactions

·   Detect and address security incidents

·   Internal research
Protected Information

(Examples: race, color, religion, gender, national origin, disability, familial status, sexual orientation)

 Yes Employee; Agent ·   Consider applicants for employment, extend offers of employment, maintain employee files, and provide benefits

·   Consider and engage independent contractor applicants
Commercial Information

(Examples: records

  of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

 Yes Consumer; Agent; Service providers ·   Market, improve, test, manage, and provide Services

·   Administer accounts, issue invoices, process transactions

·   Detect and address security incidents

·   Internal research
Biometric Data

(Examples: fingerprints, DNA, etc.)

 No N/A N/A
Internet Information

(Examples: browsing history, search history, or other information about a consumer’s interaction with eXp Site or Services)

 Yes Consumer; Agent; Analytics and website service providers ·   Market, improve, test, manage, and provide Services

·   Detect and address security incidents

·   Identify and repair errors

·   Remember your preferences, tailor the Services to you
Geolocation Data Yes Derived from IP address or cookies; Agent  
Audio, Electrical, or /Visual Information Yes Consumer; Employee; Agent ·   Market, improve, test, manage, and provide Services

·   Detect and address security incidents

·   Identify and repair errors
Professional Information

(Examples: employment-related information and history)

 Yes Consumer; Employee; Agent; cookies ·   Consider applicants for employment, extend offers of employment, maintain employee files, and provide benefits

·   Consider and engage independent contractor applicants
Education Information Yes Consumer; Employee; Agent; cookies ·   Consider applicants for employment, extend offers of employment, maintain employee files, and provide benefits

·   Consider and engage independent contractor applicants
Inferences

(Examples: inferences that can be drawn from any of the foregoing information, such as preferences, characteristics, psychological trends, behavior, attitude, intelligence, or abilities)

 No N/A N/A

 

II. Personal Information Disclosure

In the preceding twelve (12) months, we have disclosed the following categories of Personal Information, as defined in the table above, to third parties:

  • Identifiers
  • California Customer Records Information
  • Commercial
  • Internet Information

Such information was disclosed to:

  • our Affiliates;
  • our virtual events and in-person events sponsors, and vendors;
  • other Users, if you are an Agent or you direct us to put you in contact with an Agent; and
  • third party providers that provide services to you on our behalf, such as providers that help us with fulfilling orders, fulfilling payroll or other employment benefits, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links, tracking website analytics, processing credit card payments, organizing events, and providing customer service.

If you sign up to attend any eXp World Holdings, Inc. virtual event or in-person event, the collection, use, and disclosure of your Personal Information may also be governed by the applicable event’s terms and conditions (the “Attendee Terms”). To the extent that the Attendee Terms and this California Privacy Rights Statement conflict, the Attendee Terms shall govern.

III.  Sale of Personal Information

In the preceding twelve (12) months, we have sold the following categories for Personal Information, as defined in the table above, to third parties:

  • Identifiers
  • Professional Information

Personal Information was sold for the following purposes:

  • Marketing

 

IV.  Your Rights

  1. Right to Know

Pursuant to the CCPA, California residents have the right to request from us, for the preceding twelve (12) month period: (1) the categories of Personal Information and the specific pieces of Personal Information that we have collected about the resident, (2) the categories of sources from whom the Personal Information was collected, (3) our purposes for collecting the Personal Information, and (4) the categories of third parties with whom we have shared the Personal Information.

  1. Right to Delete

You also have the right to request that we delete any Personal Information we have collected from you. Once we verify your request, we will delete any Personal Information from our records, unless retaining your Personal Information is necessary for us to:

  • complete the transaction for which we have collected the Personal Information, provide you with the Services, or as reasonably anticipated in the context of our business relationship;
  • offer employment or provide employment benefits;
  • detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;
  • debug to identify and repair errors that impair existing intended functionality;
  • exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law;
  • comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
  • enable solely internal uses that are reasonably aligned with your reasonable expectations based on your relationship with us;
  • comply with a legal obligation; or
  • fulfill other internal and lawful uses of your Personal Information that are compatible with the context in which you provided your Personal Information.
  1. Right to Opt out of Sale

You can opt-out of the sale of your Personal Information here. <>

  1. How to Make a Request

We will confirm receipt of right to know and deletion requests within ten (10) business days of receiving such requests and will provide information as to how we will process such requests. We will respond to verified requests within forty-five (45) days of receipt. Please note that we are only required to respond to each website visitor twice per twelve (12) month period.

We are not required to: (1) retain any Personal Information about you that was collected for a single, one-time transaction if, in the ordinary course of business, that information about you is not retained; or (2) reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered Personal Information.

     If you are a California resident and you wish to make any of the above requests, please send a request to:

Mail:     eXp World Holdings, Inc.

Attn: California Privacy Rights

2219 Rimland Drive, Suite 221

Bellingham, WA 98226

Email:   send request to [email protected] with

“California Privacy Information Request” in the subject line

Phone: 1-833-269-5885

When you contact us, you will need to provide us with enough information to identify you (e.g., your full name, address, and User Account information); proof of your identity and address (e.g., a copy of your driving license); and a description of what right you want to exercise and the information to which your request relates.

We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf. Any Personal Information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

Upon verification, we will provide the requested information to you at your email address within the time period noted above. The information will be provided to you free of charge. We will not discriminate against you for exercising your rights under this section.

Copyright © 2022 eXp World Holdings, Inc. | All Rights Reserved.

Who We Are

eXp World Holdings, Inc. is a technology enabled global real estate business headquartered at 2219 Rimland Drive, Ste. 301, Bellingham, WA 98226. eXp operates through its subsidiaries  eXp family of companies. Within this policy document, these entities are referred to collectively as “eXp.”

eXp World Holdings, Inc. is committed to protecting your privacy. This Privacy Policy defines the Personal Information and Usage Information (each as defined below) that we collect and describes how that information is collected, stored, used, and shared. This Privacy Policy also describes your choices regarding our use of that information, the steps we take to protect your Personal Information and how you can review and correct your Personal Information.

If you have a privacy question, you may contact our Privacy Officer any time at [email protected] or by using the Policy Questions button on this page. You may also submit an inquiry to  our Privacy Officer via telephone at (833) 269-5885.  You can also submit an inquiry or complaint at this online link: [email protected].  We appreciate the opportunity to address your questions and concerns. 

We collect, use, and store certain Personal Information about you. When we do so, we are subject to various laws in the United States and under the General Data Protection Regulation (GDPR) which applies across the European Economic Area, and the UK GDPR, which applies in the United Kingdom, and we are responsible as “controller” and/or “processor” of that Personal Information for the purposes of those laws. Please read this Privacy Policy carefully as it contains important information on how to contact us or regulatory authorities in the event you have a request or complaint.

If you have concerns about how we handle your Personal Information, you have the right to make a complaint about us to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk. You may also contact the privacy regulator in your country, state, or province. Most privacy regulators can be contacted online using the resources provided at https://globalprivacyassembly.org/. 

Our Data Values

At eXp, privacy is a priority.

  • Purpose driven. Except as may be provided in any Attendee Terms (defined below), we only collect, use, and share the information we need to provide and operate our solutions and to help our customers have the best experience with our staff and our services.
  • Responsible use. We help to promote responsible data use and stewardship among the agents, businesses, and suppliers we partner with around the world.

Your Rights

You have six basic rights under privacy and data protection laws related to the data we process about you. You may exercise those rights through the form accessible from the Individual Rights button above or by contacting us via telephone. You do not have to pay a fee, and we will aim to respond to your request within 30 days or the specific timeframe required by the laws applicable to Personal Information about you. We will honor the requests you make related to your rights as the law allows, which means in some cases there may be legal or other official reasons that we may not be able to address the specific request you make related to your rights. You may:

  1. request access to the Personal Information we process about you;
  2. request that we correct inaccurate or incomplete Personal Information about you;
  3. request deletion of Personal Information about you;
  4. request restrictions, temporarily or permanently, on our processing of some or all Personal Information about you;
  5. request transfer of Personal Information to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. opt-out or object to our use of Personal Information about you where, either:
    • our use is based on your consent or our legitimate interests, or
    • you do not want us to share with third parties data related to cookies and similar technologies for website functionality or advertising purposes.

If you reside in a particular geographic area, you may have additional rights. Please see our disclosures in this Privacy Policy regarding your rights based on your geographic location.

What This Privacy Policy Covers

This Privacy Policy only applies to information collected from you through any of our web pages or mobile applications (singularly, an “eXp Site,” and collectively, the “eXp Sites”), including collection through any online features, services, and/or programs we offer (collectively, the “Services”). This Privacy Policy does not apply to any offline collection of your information. This Privacy Policy is not applicable to any web page, mobile application, social media site, or information collected and/or owned by any entity other than eXp World Holdings, Inc. and its constituent companies. Any questions regarding the privacy practices of a third party, including but not limited to any third-party website that links to the Services, should be directed to that third-party.

eXp works with its Affiliates (defined below) and non-eXp companies to provide special virtual events and in-person events to which you register to attend (collectively, “eXp Events”). eXp Events may be sponsored by one or more Affiliates and/or one or more organizations with which you may or may not be employed, contracted with as an independent contractor, enrolled as a student, or otherwise affiliated. eXp may share your Personal Information with sponsors of any eXp Events, as well as its or their licensees in connection with eXp Events. This Privacy Policy is applicable to information collected from you when you register for an eXp Event; however, the collection, use, and disclosure of Personal Information obtained from you during each eXp Event may be governed by a separate eXp Events-specific attendee terms and conditions (“Attendee Terms”). To the extent that the Attendee Terms and this Privacy Policy conflict, the Attendee Terms shall govern.

By accessing the Services, you are consenting to the information collection and use practices described in this Privacy Policy.

What Information We Collect About You

The data we process (collect, use, and share) about you depends on who you are and how we interact with you. Generally, Personal Information is data that identifies you or that makes you identifiable. It includes data that could be used to identify, locate, track or contact you, as more fully specified, below.

Types of Information Collected

eXp, and any third party we engage for the purpose of administering, operating, hosting, configuring, designing, maintaining, and providing internal support for the Services, may collect two types of information when you use the Services: Personal Information and Usage Information. 

  1. Personal Information: Generally, you can access the Services without entering any Personal Information. In certain cases, we may ask you for Personal Information to provide a service or carry out a transaction that you have requested, or if you choose to set up a User Account (defined below). We may collect and use the below referenced Personal Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. The types of information we collect may include, among other things, the following categories of information (collectively, “Personal Information”):
  • contact information, such as name, title, company/organization name, email address, screen name, password, telephone and facsimile numbers, license number, and postal address;
  • demographic information, such as date of birth, nationality and country of residence, which allows us to determine your eligibility under certain regulations to receive certain information;
  • your company name, title, and other information about your company and job function;
  • your marketing communication preferences;
  • the contents of any communication you send us;
  • the specific products or services ordered or requested by you;
  • event registration information;
  • feedback from you about the Services and our products and services generally;
  • we may request information when you report a problem with our Services;
  • financial information, such as bank account and credit/debit card numbers;
  • information necessary to provide a service or carry out a transaction that you have requested; and
  • other information specific to you which you voluntarily provide to us.

If you choose not to provide certain information, we may not be able to provide the requested service or complete your transaction.

  1. Usage Information: The types of usage information we collect may contain anonymous information about your visit to the eXp Site, such as the following categories of information (collectively, “Usage Information”):
  • Internet Protocol (or “IP”) address, protocol, and sequence information;
  • browser language and type;
  • domain name system requests;
  • material and pages viewed;
  • time and date of access to the eXp Site and Services;
  • number of bytes transferred;
  • number of clicks per visit;
  • operating system and platform, device type, and device identifiers;
  • hypertext transfer protocol headers, application client and server banners, and operating system fingerprinting data; and
  • MAC address, device ID / UDID, or similar device-specific code.

We collect Usage Information using the following technologies:

  • Cookies: From time to time, we may use “cookies” to keep track of your visit to and use of the Services. Cookies are small files that websites save to your hard disk or to your browser’s memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the eXp Sites, to determine and analyze your use of the Services, to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your User Account, elements of your user profile, to facilitate your movement around the Services (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you may be able to modify your browser settings to reject cookies or to notify you when a cookie is being placed on your computer. If you choose not to allow cookies, the eXp Sites or Services may not operate as expected.
  • Web Analytics: eXp uses industry standard third-party web analytics providers to track visits to the eXp Sites and usage of the Services.
  • Web Beacons: Some of our web pages and electronic communications may contain images, which may or may not be visible to you, known as Web Beacons (sometimes referred to as ‘clear gifs’). Web Beacons collect only limited non-personal information that includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may include Web Beacons in promotional email messages or newsletters in order to determine whether messages have been opened and acted upon. We may place, and allow certain third parties to place, technological tools, such as tags and beacons, or code scripts that are primarily used to track visitors’ activities on the eXp Sites by web analytics software, IP addresses, and other tools, to collect your data for the purposes listed in this Privacy Policy.

Unique Identifier: We may assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on the eXp Sites and some of the electronic communications you receive from us. Except as may be provided in any Attendee Terms, we keep this information for our internal use, and this information is not shared with others.

How We Collect Personal Information About You

How we collect Personal Information from you depends on how you interact with us. Please note that you can interact with eXp in more than one way. In that case, how we collect Personal Information from you may be addressed in multiple columns in the table below.

If you are an eXp agent, business partner, or express an interest in our information or Services: If you are a consumer or customer and/or you visit the eXp Sites or use the Services we provide: If you are an employee, contractor, job applicant, or former employee:
If you wish to be affiliated with eXp as a real estate agent or real estate broker (hereinafter, an “Agent”), we must collect some Personal Information from you. We may create a file about you combining the Personal Information we collect about you with non-personal information, such as your real estate sales history. 

We collect the following Personal Information about you:

  • when you apply to be an Agent at eXp, we collect information including, but not limited to, your name, address, phone number, email address, real estate license number, real estate license record, work history, educational background and academic degrees or certificates earned, and any other information on your resume or application;
  • when you become an Agent at eXp, in addition to the above Personal Information we also collect your date of birth, social security number or other government-issued identification number, emergency contact information, and information necessary for the payment of commission and revenue share under our Revenue Share Plan (as such term is defined in your Independent Contractor Agreement (“ICA”)), incorporated into this Privacy Policy by reference, as well as information about your affiliation with eXp, such as your start date, title, and Contractor Dollar Amount (as such term is defined in your ICA);
  • information about your stock ownership in eXp World Holdings, Inc. (“EXPI”), if any;
  • as part of your continued affiliation with eXp, we collect information about your performance reviews, evaluations, complaints, and your communications with eXp executives;
  • we may receive Personal Information from you from third parties, such as your state real estate authority; and
  • any time you voluntarily provide Personal Information to us.
  • In the course of using our services, we may ask you to provide business information related to the company where you work. Business information may include information about your company’s practices, policies, processes, and supporting documentation. This business information is stored on eXp systems, and we use it to provide the solutions you have contracted us to provide and in accordance with the terms and conditions set forth in agreements between eXp and your company.
 When you use the eXp Sites and Services, we collect the following Personal Information about you:

  • Some eXp Sites may allow you to set up accounts to participate in our Services and online communities (your “User Account”). When you setup a User Account, we collect your name, email address, phone number, your property search parameters, the specific properties you save or favorite while using your User Account, and any information you voluntarily enter for a particular property, such as to request a showing, complete the property scorecard, or enter notes for a particular property on an eXp Site; 
  • If you enter an eXp Site with a User Account, we may connect your browsing history (including but not limited to time spent at the eXp Site, time and date of your visit, and links you click), number of bytes transferred, the material and pages you accessed, the number of clicks, and other actions taken at the eXp Site with your identity to determine your potential interests in our products and services.
  • when you use our Services, we may collect your name, address, email address, phone number, and the specific services you have requested;
  • when you complete a form on the eXp Site, ask to sign up for our mailings or updates, or send us a communication, we may collect your name, email address, phone number, and the specific contents of your communication to us. For example, if you send us a question about a particular property, we may retain a copy of your request;
  • if you interact with us on social media, we may collect your social media account username and the contents of your interaction with us; and
  • from our partners or service providers we may receive your name, email address, phone number, information you enter to search for properties or agents, your User Account information, and any other information you voluntarily provide to our partners or service providers.

When you use the eXp Sites or Services, we also collect Usage Information from your device. 

 If you are employed by or contract with eXp, or if you have applied for employment or are a former employee or contractor of eXp, we will collect some Personal Information about you in order to fulfill our obligations to you. We collect the following Personal Information about you:

  • When you submit an application or a resume, we collect your name, mailing, address, phone number, email address, employment history, education experience, academic agrees earned, if any, professional certifications and licenses, and any other Personal Information you include on the application or resume;
  • Prior to making an offer of employment or a contractor position, we collect Personal Information about you received from third parties such as background and credit report service providers and persons you list as references.
  • If we extend an offer of employment or a contractor position at eXp to you, we will process Personal Information about the position to which you have been appointed, your job title at eXp, the compensation or project-based contractor rate we offer to you, whether you accept the offer, your signature, your starting compensation or project-based contractor rate, your start date at eXp, residency status, social security number or other government issued identification number, and any other information required for your applicable tax form.
  • As an ongoing employee or contractor of eXp, we may process Personal Information about your benefits, nationality, residency status, email address, office or other workplace location, work phone number, mobile phone number, photographs, passport, visas, marital status, beneficiaries, emergency contact details, financial account information, holiday and paid time off days, salary, incentive compensation, eXp stock options granted, eXp stock ownership, assigned projects, performance against your assigned goals, training completed, any performance improvement plans, any disciplinary actions taken, system accounts, technology and physical assets provided to you, your role and actions taken in connection with eXp projects and processes. 
  • If your employment with eXp ends, we process Personal Information necessary to offboard you from eXp, including deactivation of your access to our systems, fulfilling our financial, benefits, and related obligations with respect to the end of your employment with eXp.

In certain countries, supplemental privacy policies will be provided to eXp employees and contractors, and where applicable, consent will be obtained, to ensure compliance with local requirements.

How We Use the Collected Personal Information

We will only use your Personal Information for the purposes for which it was collected, unless otherwise required by law. 

If you are an eXp agent, business partner, or express an interest in our information or Services: If you are a consumer or customer and you visit the eXp Sites or use the Services we provide: If you are an employee, contractor, job applicant, or former employee:
We use the Personal Information we collect about you in order to continue your affiliation with eXp. Specifically, we use Personal Information to:

  • consider you for continued affiliation with eXp;
  • associate your real estate license with eXp;
  • provide commission, revenue share, or other payments to you;
  • offer you EXPI stock ownership;
  • forward potential leads to you;
  • manage our business;
  • communicate with you about eXp-related business or services;
  • review your real estate sales performance; 
  • offer training and other resources to you;
  • respond to your requests or complaints;
  • comply with our obligations as your brokerage;
  • prevent fraud; and
  • comply with applicable law.
 We use the Personal Information we collect about you in order to make the eXp Sites and Services available to you. Specifically, we use Personal Information to:

  • set up and manage your User Account, including processing your requests for information, provide support, products, or services to you, review internal procedures, analyze your use of the Services, and/or  customize the Services to your particular preference or interests;
  • deliver services or carry out transactions you have requested or in which you may be interested, such as to set up a showing for a particular property or provide property listings that meet your search criteria;
  • send you information about existing and new services, products, and special offers available by email, telephone, mail, or by means of any other contact details you provide to us or our affiliates, or to such third-party service providers. 
  • information collected by our eXp Sites may be combined with information we collect about you by other means. If you provide any comments, information, or feedback regarding the eXp Sites, Services, or other products or services, you grant us a license to use that information for any purpose not inconsistent with this Privacy Policy, including but not limited to display on the eXp Sites or marketing materials, without notice or compensation to you;
  • enhance the safety and security of the eXp Site and Services, prevent fraud, monitor for intrusions or unauthorized access, and protect the rights of visitors to the eXp Site and users of the Services; and
  • comply with legal and regulatory obligations or for the performance of our contract with you, if applicable.

We use your Usage Information to: (a) analyze how you interact with the eXp Sites and Services, (b) improve the Services and related products or services, or to make the Services easier to use (for example, by eliminating the need for you to repeatedly enter the same information), (c) analyze trends in usage of the eXp Sites and Services, and (d) enhance the security of the eXp Sites.

 We use the Personal Information you provide to us to:

  • process your job application;
  • consider you for employment;
  • extend an offer of employment or contracting position;
  • provide employment-related benefits to you, if applicable;
  • consider you for continued employment;
  • manage our business;
  • fulfill our employment or contracting obligations to you; and
  • comply with applicable law.
This Privacy Policy is not intended to place any limits on what we can do with information that is aggregated, anonymized, or de-identified so it is no longer associated with an identifiable user of the Services.

Choices with Your Personal Information

You may be able to choose how we use or store your Personal Information, depending on your interactions with us.

If you are an eXp agent, business partner, or express an interest in our information or Services: If you are a consumer or customer and/or you visit the eXp Sites or use the Services we provide: If you are an employee, contractor, job applicant, or former employee:
We must obtain some Personal Information from you in order to partner or affiliate with you. You can opt out of any use or disclosure of your Personal Information by sending a written request to us by one of the methods at the end of this Privacy Policy. If we do not have a legitimate need to retain or disclose your Personal Information and are no longer required by law to retain it, we will delete it. Please note that we must retain and disclose some Personal Information about you to continue to partner or affiliate with you. Whether you submit any Personal Information to us is entirely up to you. You are under no obligation to provide Personal Information or create a User Account, and you may access the eXp Sites and Services without submitting any Personal Information. You may delete your User Account at any time.

However, in the event your Personal Information is essential for us to provide certain products or services to you, we will be unable to provide you with those products or services if you choose to withhold requested Personal Information. For example, if you request information about a property but do not provide a means of contact, we will be unable to fulfill your request.

Each advertising email communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within ten (10) business days.

You may opt out of any disclosure or use of your Personal Information for purposes for which you originally consented by notifying us by one of the methods at the end of this Privacy Policy, or by following the procedures set forth in an electronic communication from us, if applicable.

We will undertake reasonable efforts to notify third parties with whom we have shared your Personal Information as permitted under this Privacy Policy of your election to opt out. If you do not opt out, we may continue to collect, use, and disclose your Personal Information as set forth in this Privacy Policy. There are some uses from which you cannot opt out, such as to provide products or services that you have requested from us.

 If you apply for a job or to be a contractor with eXp, we will keep your Personal Information for future consideration unless you direct us not to do so.

If you are a current employee or contractor or a former employee or contractor, we must obtain some Personal Information from you in order to comply with our obligations or applicable law. When we are no longer have a legitimate need to retain your Personal Information or are no longer required  by law to retain your Personal Information, we will delete it. 
You may have additional choices with regards to your Personal Information if you live in a particular jurisdiction. Please see the “Your Rights Based on Your Geographic Location” section of this Privacy Policy. 

“Do Not Track” Signals

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, eXp currently does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. We do not monitor or recognize “Do Not Track” mechanisms, settings, and/or signals.


Age Requirements; Children’s Information

The eXp Site and Services are not intended for or designed to attract children under the age of thirteen (13), nor do we knowingly collect Personal Information of anyone under the age of thirteen (13). If we discover we have collected Personal Information of an individual under the age of thirteen (13), we will immediately delete such Personal Information. If you are the parent or legal guardian of a child under the age of 13 and you believe we are in possession of Personal Information of that  child), please contact us using the Contact Information provided at the bottom of this Privacy Policy.

By using the Services, you affirm that you are at least eighteen (18) years of age or the age of majority in your jurisdiction, or an emancipated minor, or possess parental or legal guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Privacy Policy, and to abide by and comply with this Privacy Policy.

How We Transfer Data Across Country Borders

The eXp Sites and the Services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States, where the data protection laws may not be as comprehensive as those of your country of residence. If you are visiting us from outside the United States, please note that we may collect, transfer, and continue to use your Personal Information outside of your country of residence for any of the purposes described in this Privacy Policy. By using the Services and providing us with your Personal Information, you consent to our collection, transfer, storage, and continued use of your Personal Information in accordance with this Privacy Policy.

How We Transfer Data as a Result of Change in Company Control

We reserve the right to transfer your Personal Information, as well as any information about or from you, in connection with the merger, sale, or other disposition of all or part of our business and/or assets. We cannot make any representations regarding the use or transfer of your Personal Information or other information that we may have in the event of our bankruptcy, reorganization, insolvency, receivership, or an assignment for the benefit of creditors. By providing any Personal Information, you expressly agree and consent to the use and/or transfer of your Personal Information or other information in connection with a sale or transfer of some or all of our assets in any of the above-described proceedings. Furthermore, except as required by law, we are not and will not be responsible for any breach of security by any third parties or for any actions of any third parties that receive any of the information that is disclosed to us.

How We Keep and Secure Your Data

  1. Commitment to Online Security: eXp intends to protect user Personal Information and to maintain its quality. We use commercially reasonable technical, administrative, and physical safeguards and security measures designed to protect your Personal Information from unauthorized access, use, disclosure, loss, misuse, alteration, or destruction. We limit access to your Personal Information to those who have a genuine business need to access it. We have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. eXp uses encryption when transmitting certain sensitive information. All User Account pages are protected with Secure Socket Layer (“SSL”) encryption.
  2. Security of Username/Password: You are ultimately responsible for ensuring the security of your username, password, and User Account information from unauthorized access, use or disclosure to others. When using the Services, you are not permitted to circumvent the Services’ security features. You agree to: (a) immediately notify us of any unauthorized use of your username, password and/or User Account, and/or any other breach of security; and (b) ensure that you log out from your User Account at the end of each session. 

C. No Liability for Acts of Third Parties: We will exercise all reasonable efforts to safeguard the confidentiality of user Personal Information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure, and we do not represent or warrant that transmissions will be free from delay, interruption, interception, or error. Consequently, eXp shall not be liable for unauthorized disclosure of Personal Information due to no fault of ours, including but not limited to errors in transmission and unauthorized acts of our staff and third parties. You provide Personal Information to us through the Services at your own risk.

Your Personal Information will be retained by eXp only for as long as necessary to accomplish the identified purpose for which it was collected, or as required by law, whichever is longer. If you choose to delete your User Account, or your User Account becomes inactive, information associated with your User Account may remain stored on our servers for a period of time that can vary subject to our data retention policies and legal obligations. When we are no longer required to retain your Personal Information, we will destroy it or render it anonymous. 

How to Review and Correct Your Personal Information

You can make a request to review and correct your Personal Information collected via the eXp Sites or Services by completing our Contact Us form or, if you have a User Account, by accessing and reviewing your Personal Information in your User Account. You may also send a request to the following contact:

eXp World Holdings, Inc.
Privacy Officer
2219 Rimland Drive, Ste. 301
Bellingham, WA 98226
(833) 269-5885

[email protected] 

We may take steps to verify your identity before providing you access to your Personal Information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or email address

Links to Other Sites

The eXp Sites and/or Services may now or in the future contain links to other sites such as our Affiliates, professional organizations, service providers, and third-party businesses that advertise on the Services. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites. This Privacy Policy applies only to the eXp Sites and Services and our collection and use of your information. We are not responsible for the information collection practices of other organizations that link to the Services, or to which the Services link. Please refer to the privacy policies of those websites in order to determine their usage of your Personal Information and your rights.

Your Rights Based on Your Geographic Location

You may have additional rights with regards to your Personal Information based on your geographic location. Please read the additional disclosures for your jurisdiction set forth below.

If you are a resident of… Please click on and read:
California CA Privacy Rights Statement

Your Consent to This Privacy Policy

By using the Services, you consent to the collection and use of your information, including your Personal Information, by us in compliance with this Privacy Policy, unless you opt out as identified in this Privacy Policy. If we change this Privacy Policy or some part of it, we will post the updated Privacy Policy on this web page with an updated Effective Date so that you will always be able to understand what information we collect, how we use that information, and under what circumstances we may disclose that information to others. Your use of the Services following our publication of any revision to this Privacy Policy will signify your assent to and acceptance of its revised terms for all previously collected information and information collected from you in the future. If you do not consent to the new terms, you must immediately cease use of the eXp Sites and Services. It is your responsibility to regularly review this Privacy Policy for any changes.

Accessibility

We are committed to making our website and our products accessible for all our users. If you are having difficulty accessing any portion of the eXp Sites or Services, please contact us at the telephone number or e-mail address referenced in the “How to Review and Correct Your Personal Information,” above.

Complaints

If you have complaints regarding our collection, use, or disclosure of your Personal Information, please contact us at the telephone number or e-mail address referenced in the “How to Review and Correct Your Personal Information,” above. We will investigate all complaints.

Contact Us

If you have additional questions or comments or would like to access your Personal Information or opt out of certain sharing, please let us know by sending your comments or requests to the contact information listed above in the “How to Review and Correct Your Personal Information” section.

Copyright © 2021 eXp World Holdings, Inc. | All Rights Reserved.

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Leo Pareja

Chief Strategy Officer

Leo Pareja brings 20 years of real estate experience as a top agent in the U.S., regularly featured on REAL Trends The Thousand report as well as #1 Agent on NAHREP’s Top 250 list and an Alumni of Realtor Magazine’s 30 under 30. He has co-founded one of the largest private lending companies on the U.S. east coast and most recently co-founded a MLS vendor technology. Pareja is dedicated to giving back to the real estate community through his involvement with NAHREP, founding President of their Metro DC chapter and later as the national President for the organization. 

Carolyn Merchant

Chief Marketing Officer, eXp Realty

Carolyn Merchant brings nearly 20 years of marketing, brand and communications experience with a proven track record of driving business growth. Prior to joining eXp, Merchant led global brand and communications at Colliers. Earlier in her career, Merchant worked at Aimia, a marketing and loyalty analytics firm, as well as communications marketing agencies including Edelman where she delivered award-winning client campaigns.

Peggie Pelosi

Director

Ms. Pelosi has more than 20 years of experience as a sales and network development professional and 15 years of experience as a corporate social responsibility and sustainability practitioner. Currently, Ms. Pelosi serves as the founding partner and strategic advisor of Orenda Social Purpose, positions she has held since September 2005. Since 2015, she has also served as the Executive Director of Innovators Alliance, a network of CEOs focused on sustainable and profitable growth through innovation. Prior to her career and academic work in corporate social responsibility and sustainability, Ms. Pelosi served as a member of USANA Health Sciences, Inc.'s (“USANA”) management team, first as Executive Director of Sales for Canada from 1999 until 2000 and then as Vice President of Network Development from 2000 until 2004. Since 2018, Ms. Pelosi has served as a member of USANA's Board of Directors and currently serves on USANA's Audit Committee, Compensation Committee, Governance, Risk & Nominating Committee, and serves as Chair of the Sustainability Committee.

Ms. Pelosi has received a graduate diploma from St. Michael’s College at the University of Toronto in Corporate Social Responsibility & Sustainability, and has completed the NACD Directorship Certification (NACD.CD) and the ESG Competent Boards Director Certification (GCB.D).

Randall Miles

Director

For over 25 years Mr. Miles has held senior leadership positions in global financial services, financial technology and investment banking companies. His extensive investment banking background at bulge bracket, regional and boutique firms advising financial services companies on strategic and financial needs has crossed many disciplines. Mr. Miles’ transactional and advisory experience is complemented by leadership of public and private equity backed financial technology, specialty finance and software companies including Chairman and CEO at LIONMTS where he was nominated for the Ernst & Young Entrepreneur of the Year award, CEO at Syngence Corporation, COO of AtlasBanc Holdings Corp. and CEO of Advantage Funding / NAFCO Holdings which grew to in excess of $1 billion. Mr. Miles is currently Managing Partner at SCM Capital Group, a global strategic and financial advisory firm and Senior Managing Director at Tigress Financial Partners, a full service institutional broker dealer where is he is head of Investment Banking.

Most recently, Mr. Miles served as Senior Managing Director, Head of FIG and COO, Investment Banking at Cantor Fitzgerald & Co. Mr. Miles has held senior leadership roles at Oppenheimer & Co., D.A. Davidson and & Co., The First Boston Corporation (Credit Suisse) Meridian Capital and Greenwich Capital Markets. Mr. Miles has broad public, private and nonprofit board experience and has been active for many years in leadership roles with the Make-A-Wish Foundation. He presently serves on the boards of Kuity, Corp. and Posiba, Inc. as Vice Chairman and Chairman respectively. Mr. Miles holds a BBA from the University of Washington and holds FINRA licenses Series 7, 24, 63 and 79.

Fred Reichheld

Director

Mr. Reichheld has more than 45 years of experience as a leading expert on customer and employee loyalty. Mr. Reichheld joined Bain & Company, Inc., a global business consulting firm, in 1977, was elected to the partnership of Bain & Company, Inc. in 1982, and was elected as the first Bain Fellow in January 1999, a position he continues to hold currently.

Mr. Reichheld is the creator of the Net Promoter® system of management and founded Bain's Loyalty practice, which helps clients achieve superior results through improvements in customer, employee, partner and investor loyalty and has also served in a variety of other roles, including as a member of Bain & Company's Worldwide Management, Nominating, and Compensation Committees. Mr. Reichheld is a frequent speaker to major business forums and groups of CEOs and senior executives worldwide and has authored several books, including Winning on Purpose and The Ultimate Question 2.0.

Mr. Reichheld received his Bachelor of Arts in Economics from Harvard University and his Master of Business Administration from Harvard Business School.

Monica Weakley

Director

Monica is a top-producing eXp Realty agent who is dual-licensed in Ohio and Kentucky. She is a former member of the eXp Realty Agent Advisory Council and has a coaching business, “My Coach Monica.” She brings broad experience to the Board courtesy of an outstanding executive career in radio advertising. Prior to joining eXp in 2017, she was the team leader for a major brokerage in the Cincinnati area. A graduate of Denison University, Monica holds a degree in communications and psychology.

Gene Frederick

Director

After serving as Controller for Texas Instruments, in 1984 Gene left the corporate world for a career in Real Estate. He first sold for two small companies that were bought out by Coldwell Banker. Three years later he joined Re/Max, and soared to become one of the Top 20 Realtors in Texas. In 1989, Gene started Phoenix-based Realty Executives in Dallas, TX. In 1994 he sold this franchise and hired on with Keller Williams in Dallas as one of the first 10 agents at the Dallas Preston Road Market Center.

Gene has extensive management experience in residential real estate. Prior to joining eXp Realty, LLC., and his appointment to the eXp Board of Directors, he had served over the past two decades in various management capacities at Keller Williams. Among his many accomplishments during his tenure with Keller Williams began when Gene and his wife, Susan, became Team Leaders of the Dallas Preston Road Market Center in 1999 -2006 and grew that office from 100 to 533 agents! Both Gene and Susan were installed into the Keller Williams Team Leader Hall of Fame in 2009.

Gene was the top Team Leader for Keller Williams in recruiting for 4 of the last 11 years, including 2005, 2006, 2012, and 2013. Gene served with Keller Williams most recently out of the Austin NW Market Center as Team Leader, where he grew the office from 320 agents to 641 in 4 years! Prior to that Gene was Regional Director of Keller Williams Virginia from 2007-2009 where he was #1 Nationally in franchise sales for 2007 and 2008.

Gene and Susan currently reside in Austin, Texas, have 5 grown children and 4 grandchildren.

Dan Cahir

Director

Dan has more than 10 years of experience managing public and private equity investments across a variety of industries. Currently, he is the Chief Executive Officer and Chief Investment Officer of Amherst Ave Capital. Previously, he was the portfolio manager at Long Light Capital and a member of the investment teams at Ziff Brothers Investments and Madrone Capital Partners. Dan began his career with Bain & Co., where he advised Fortune 500 and private equity clients on M&A, growth and efficiency initiatives.

Dan holds a Bachelor of Arts in Economics, summa cum laude, from Claremont McKenna College and holds a Master of Business from the Harvard Business School, where he graduated with distinction.

Patrick O'Neill

Chief Operating Officer

Patrick is the Chief Operating Officer of eXp Realty. He brings more than 25 years of experience and a proven track record of building and optimizing high-growth technology businesses.

Before joining eXp Realty, he was CTO for Xome, LLC a subsidiary of the Mr. Cooper Group. Prior to Xome, Patrick was SVP, Product Management for Travel Leaders Group. Earlier in his career, O’Neill was appointed COO of Guestlogix, Inc, and he held several senior positions at Sabre, Inc and Continental Airlines, Inc.

Glenn Sanford

Founder, Chairman and CEO, eXp World Holdings
CEO, eXp Realty

Since early 2002, Glenn Sanford has been actively involved in the online real estate space. In early 2007, Glenn launched BuyerTours Realty, LLC which, using a combination of web and traditional bricks and mortar, grew to three offices and into two states. After the drop off of the market in late 2008, Glenn and his executive team went back and rewrote the entire business model in recognition of the “perfect storm” of lower revenues, fixed or rising overhead costs, and a consumer with more information and access than ever before. eXp Realty, LLC was launched in October 2009 as the first truly cloud-based national real estate brokerage which meant giving up the traditional bricks and mortar environment and moving to a fully-immersive 3D virtual office environment where agents, brokers and staff collaborate across borders while learning and transacting business from anywhere in the world. In 2013, eXp Realty became a subsidiary of eXp Realty International Corp.

From 2004 to 2007, Glenn ran a large mega-agent team and consulted to Keller Williams International as a member of the Agent Technology Council in the areas of online client acquisition, client conversion and technology. Glenn also was a significant contributor to Keller Williams Internet Lead Generation Masterminds.

Prior to real estate, Glenn was active at the executive level with a number of technology-related companies. In 1998, he founded and served as President for eShippers.com, an online e-commerce and logistics company.

Michael Valdes

Chief Growth Officer, eXp Realty

Michael Valdes brings more than 25 years of expertise in global real estate and finance to eXp Realty. Most recently, he was Senior Vice President of Global Servicing for all Realogy Corporation brands, including Better Homes & Gardens, Century 21, Coldwell Banker, Corcoran, ERA and Sotheby’s International Realty. In his role, he oversaw the international servicing platform for all Realogy brands across more than 100 countries and opened more than 70 countries during his tenure.

Stacey Onnen

President, U.S. Brokerage Operations eXp Realty

Stacey has more than 19 years of real estate industry experience, and also is a professional speaker, trainer and certified continuing education instructor. Most recently, she was a designated broker and regional manager at a national real estate brokerage, overseeing more than 2,500 agents.

At eXp Realty, Stacey is responsible for eXp Realty U.S. brokerage operations, including compliance, risk management and state license laws.

Dave Conord

President, U.S. Growth eXp Realty

As Co-President, Dave leads the U.S. growth and onboarding teams. Dave has more than 18 years of experience in the real estate industry. He was an owner/partner of multiple Keller Williams Realty market centers throughout the Mid-Atlantic and led one of the regions to No. 1 in the company for growth within three years. He also was one of the top recruiters at the company for nine years. At Long & Foster Companies, Dave developed professional and leadership training for sales managers and agents.

Jason Gesing

Chief Industry Relations Officer, eXp World Holdings

Jason is Chief Industry Relations Officer for eXp World Holdings and a member of its Board of Directors. In this role he is focused on facilitating the company’s growth across key sectors, as well as industry relations, metaverse advisory and environment, social, governance (ESG) initiatives.
Since joining the company in 2010, Jason has been a critical part of eXp both as an executive leader and long-standing board member. During his tenure, most recently as CEO of eXp Realty, he helped establish eXp as one of the fastest-growing real estate companies.

Alex Howland, Ph.D.

President, eXp World Technologies

Alex founded VirBELA, a social virtual reality platform focused on education and team development with clients in various industries from government to retail. The VirBELA team developed eXp Realty’s cloud-based campus, called eXp World. eXp World Holdings, eXp Realty’s parent company, acquired VirBELA’s core group of products and services in November 2018.

As President of eXp World Technologies, an eXp World Holdings company, Alex leads the development of VirBELA’s products and services to expand the offering to agents, teams and others who could benefit from their own, always-available environments for collaboration.

In the development of VirBELA, Alex was awarded financial support from the Graduate Management Admissions Council, the National Science Foundation, the National Institute of Health, the Laura Arrillaga-Andreessen Foundation and the American Psychological Association to support some of innovations and research.

Alex has a bachelors in organization psychology from Providence College and a doctorate in philosophy from Alliant International University, San Diego Scripps Ranch.

Kent Cheng

Chief Accounting Officer, eXp World Holdings

Kent is responsible for leading and developing the organization’s global accounting, finance practices and procedures. He also ensures the preparation and analysis of all financial reports comply with all applicable regulations. These vital financial functions enable eXp to continue its rapid growth trajectory and quickly expand its international footprint. He has decades of finance expertise in global finance, accounting and information technology functions in large, complex and geographically dispersed multi-billion-dollar international businesses.

James Bramble

Chief Counsel and Corporate Secretary, eXp World Holdings

James Bramble is an authority in real estate law, a leader in the housing industry and advocate for acting with integrity. As eXp World Holdings Chief Legal Counsel, General Counsel and Corporate Secretary, James oversees the company’s legal affairs, including corporate governance, litigation and compliance. James has over 20 years of international business experience and has transformed eXp’s legal and compliance functions to empower an agent-centric, globally-scaled organization. James champions eXtend a Hand, eXp’s charitable foundation and is an active member of the Association of Corporate Counsel (ACC) and is a licensed real estate agent.

Courtney Keating

Chief Marketing Officer, eXp World Holdings

As Chief Marketing Officer, Courtney is responsible for amplifying the eXp World Holdings’ brands and overseeing all areas of marketing, including driving digital strategy for growth and enhancing eXp’s value proposition. A recognized thought leader in consumer lending, housing and digital transformation, Courtney was named a HousingWire Rising Star in 2016 and a Woman of Influence in 2019. Courtney has over two decades of marketing and innovation experience and has held various leadership roles at Roostify, CoreLogic and General Electric.

Shoeb Ansari

CIO, eXp World Holdings

Shoeb Ansari serves as eXp Holding’s Chief Information Officer, as an accomplished software executive with an exceptional track record of building large scale product delivery organizations including product management, engineering, information technology, and information security for SaaS for private equity-owned and publicly traded enterprise software companies.

Jeff Whiteside

CFO, Chief Collaboration Officer, eXp World Holdings

As the Chief Financial & Collaboration Officer, Jeff works closely with Glenn across EXPI and the teams in Realty, finance, technology, marketing, legal, human resources, new business development/M&A, international markets, investor relations, and VirBELA.

He has more than 30 years of experience in global finance and operational leadership including executive positions at General Electric, CommerceHub, Pitney Bowes Software, and RM Sotheby’s Auctions.