Connecticut Privacy Rights Statement

Effective:  November 10, 2023

(Defined terms used but not otherwise defined herein shall have that meaning as ascribed in the eXp World Holdings, Inc. Privacy Policy and Data Processing Policy, or Attendee Terms (as defined below)).

If you are a Connecticut resident, you have additional rights with regards to your Personal Information. Please note this Statement only applies to Connecticut residents.

Connecticut Privacy Act Disclosures: The Connecticut Data Privacy Act (“CTDPA”) (Conn. Public Act No. 22-15) requires that we inform you of your rights and that we disclose, among other things, the categories of Personal Information we have collected, sold, and/or disclosed for a business purpose.      

I.    Personal Information Collection

We process the Personal Information set forth in the table below: 

CategoriesCollectedPurpose for Processing


(Examples: name, address, email address, IP address, account username)

  • Market, improve, test, manage, and provide Services;
  • Administer accounts, issue invoices, process transactions;
  • Communicate with you, respond to your comments or inquiries, and promote our Services and the products and services of our Affiliates and Independent Third Parties;
  • Detect and address security incidents;
  • Identify and repair errors;
  • Send advertisements; and
  • Internal research.

Financial Information

(Examples: bank account number or other financial information)

  • Provide the products or services you requested;
  • Administer accounts, issue invoices, process transactions;
  • Detect and address security incidents; and
  • Internal research.

Sensitive Data

(Examples: Racial or ethnic origin, religious beliefs, health condition, sex life or sexual orientation, citizenship or citizenship status, genetic data, biometric data, children’s data, or precise geolocation data)

NoWe do not process Sensitive Data.

Commercial Information

(Examples: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

  • Market, improve, test, manage, and provide Services;
  • Administer accounts, issue invoices, process transactions;
  • Detect and address security incidents;
  • Internal research; and
  • Promote our Services and the products and services of our Affiliates.

Internet Information

(Examples: browsing history, search history, limited geolocation data derived from your IP address, or other information about a consumer’s interaction with eXp Site or Services)

  • Market, improve, test, manage, and provide Services;
  • Detect and address security incidents;
  • Identify and repair errors; and
  • Remember your preferences, tailor the Services to you.


Audio, Electrical, or Visual Information

(Example: information collected from limited session recording technology)

  • Market, improve, test, manage, and provide Services;
  • Detect and address security incidents; and
  • Identify and repair errors.


II.    Personal Information Disclosure

We have disclosed the following categories of Personal Information, as defined in the table above, to third parties:

    • Identifiers
    • Financial Information
    • Commercial Information
    • Internet Information

Such information was disclosed to:

    • our Affiliates (joint ventures and service providers that eXp has an ownership stake);
    • Independent Third Parties (third-party service providers that are not Affiliates) such as loan providers, service providers that provide services to you on our behalf, or service providers that help us with fulfilling orders, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links, tracking website analytics, processing credit card payments, organizing events, and providing customer service; and 
    • Our Agents (independent contractor real estate agents and brokers) when you request information about the Services.

If you sign up to attend any eXp World Holdings, Inc. virtual event or in-person event, the collection, use, and disclosure of your Personal Information may also be governed by the applicable event’s terms and conditions (the “Attendee Terms”). To the extent that the Attendee Terms and this Connecticut Privacy Rights Statement conflict, the Attendee Terms shall govern.  

III.    Sale of Personal Information

We allow certain third-party advertising networks to collect limited Personal Information through cookies or other tracking technologies on our Sites, which may constitute a “sale” as that term is defined under Connecticut law. Additionally, we may obtain your consent to sell your personal information to Independent Third Parties, such as loan providers, to enable such Independent Third Parties to market their services to you. Those third parties collect the following categories of Personal Information, as defined in the table above:

    • Identifiers; 
    • Commercial Information; and
    • Internet Information.

Personal Information was sold for the following purposes:

    • Marketing of our Services to you based on your interaction with our Sites; and
    • Marketing the services of Independent Third Parties.

Please see Section 2 of our Privacy Policy (Usage Information) for more information on tracking technologies used on the Sites.

IV.    Your Rights

1.  Right to Access

Pursuant to the CTDPA, Connecticut residents have the right to know whether or not we are processing your Personal Information and to access the Personal Information we hold about you.

2.  Right to Correct 

 You have the right to correct inaccuracies in the Personal Information we hold about you.  

3.  Right to Delete

You also have the right to request that we delete any Personal Information we have collected about you. Once we verify your request, we will delete any Personal Information from our records. Please note, however, that we may not be able to delete all Personal Information about you in certain circumstances, such as to provide a product or service you requested, fulfill a contractual obligation, or due to record retention requirements under applicable law.

4.  Right to Data Portability

You have the right to obtain a copy of your Personal Information you have provided to us in a portable and readily usable format, to the extent technically feasible. 

5.  Right to Opt-Out

You have the right to opt-out of (i) the processing of your Personal Information for profiling and/or targeted advertising, and (ii) the sale of your Personal Information. We do not engage in profiling or targeted advertising.  You can opt out of the sale of your Personal Information described in Section III of this Connecticut Privacy Rights Statement here: Your Connecticut Privacy Choices.

V.    How to Make a Request

1.  Where to Send Your Request

If you are a Connecticut resident and you wish to make any of the above requests, you, or your authorized agent, may send a request to us by completing the webform or emailing us at the email address below: Webform: Please click here Email: send request to [email protected] with “Connecticut Privacy Information Request” in the subject line.

2.  Authenticating Your Request

When you contact us, you will need to provide us with enough information to authenticate your request. The specific information we request to authenticate your request will depend on how you make the request, what right you are exercising, and our relationship to you. You must also provide a description of what right you want to exercise and the information to which your request relates. If we are unable to reasonably authenticate your request, we may deny your request. Your authorized agent may exercise your right to opt-out described in Section IV(5) above on your behalf. If you are using an authorized agent to submit a request on your behalf, we must authenticate your identity and authenticate the authorized agent’s authority to act on your behalf. The method of authentication will be determined by the data rights you request to exercise, the type, sensitivity, value, and volume of Personal Information involved, the level of possible harm that improper access or use could cause to you, and the cost of such authentication to us.

3.  Responding to Your Request

We will respond to authenticated requests within forty-five (45) days of receipt. We are not required to: (1) maintain data in identifiable form, or collect, obtain, retain, or access any data or technology in order to associate your request with your Personal Information; or (2) reidentify de-identified data or pseudonymous data. We will comply with authenticated requests free of charge at least once every twelve (12) months, unless your requests are manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable fee to cover the administrative costs of complying with your request. 

4.  Appeal

If we refuse to take action on your request to exercise any of your rights described in Section IV, you can appeal our decision within a reasonable time by submitting an appeal using the methods for submitting a request in Section V(1) above. We will consider your appeal and inform you of our decision within sixty (60) days of receiving your appeal. If your appeal is denied, we will provide you notice of such decision and a method of submitting a complaint to the Connecticut Attorney General’s office.

eXp Realty Policy Highlights

Our policies are clear: 

  • Any Agent whose conduct, actions or performance violates or conflicts with eXp’s P&Ps, eXp’s core values, code of ethics, or any other eXp policy, may be released from eXp immediately and without warning. 
  • It is the commitment of eXp to ensure the brokerage is free from negative, aggressive and inappropriate behaviors, and that the environment is aimed at providing an atmosphere upholding our core values. All Agents and employees of eXp have the right to be treated with dignity and respect. 
  • All complaints of negative and inappropriate behaviors will be taken seriously and followed through to resolution. Agents or employees of eXp who file complaints will not be victimized for reporting others for their inappropriate behavior. 
  • Agents who are members of the National Association of REALTORS® are required to be in good standing with their respective state licensure requirements and maintain their mandatory ethics training