eXp Realty’s Zero Tolerance for Abuse, Harassment and Misconduct Statement Regarding Allegations

A lawsuit filed in February 2023 has recently garnered attention. While eXp is unable to address details of certain situations for legal reasons and out of respect for the individuals involved, it’s important to know the following about our people and company: 
eXp takes its responsibility to foster a safe and inclusive environment very seriously. eXp has zero tolerance for abuse, harassment, or misconduct of any kind — including by the independent real estate agents who use our services. When any claim is made, we investigate the matter and decide on appropriate action as part of due process. When we learn of any behavior to the contrary, we take action to address it

Highlights from the company’s policy in this area can be found HERE.

Furthermore, eXp’s Employee Handbook has strong policies in place regarding Anti-Harassment, Anti-Retaliation, and Alcohol and Drug Use with clear guidelines for Complaint Procedures and Progressive Discipline

We continue to enhance our core values programs across the organization to instill a culture of community, collaboration and integrity by implementing new procedures and safeguards to foster safe environments for our agents. These included:

  • Enhancing our incident response protocol; 
  • Launching a voluntary Agent Safety Task Force; 
  • Offering realtor safety and self-defense training through Gracie University; and
  • Revising policies related to revenue sharing to better align with and reinforce our code of conduct.

The safety and wellbeing of our agents and employees is paramount. eXp is a Global Catalyst Supporter and will be providing their Men Advocating Real Change leadership series training to our leadership team in Spring 2024. We are also finalizing details for a Women’s Impact Network within ONE eXp to continue our commitment to advancing the role of women at eXp Realty.  

When three female real estate agents who use our services first approached our leadership team to describe horrific details of sexual assault by another independent real estate agent, to which leadership was previously completely unaware, we immediately investigated, separated from our contractual relationship with the alleged abuser, and worked to accommodate the real estate agents’ requests, which included moving them to different teams within our organization. eXp immediately terminated our contract with the alleged abuser based on the allegations. The allegations presented serious, credible, and extreme violations of the policies, values, and mission of the company and its leadership. The claims in this case stem from alleged assaults by independent real estate agents who were never eXp employees—which we handled with speed, seriousness, and deep respect as soon as the accusers brought it to our attention, in line with our values and with the law. eXp’s investigation into new claims led to eXp taking corrective action against another male agent.  

eXp hopes and trusts the court will give a full and fair hearing to the plaintiffs as they pursue claims against the individuals who allegedly assaulted them. However, the claims against eXp and its leadership have no basis in fact or law, and to which eXp vehemently denies. The court has dismissed some claims and we are prepared to present and defend our position on the others.

Separately, an eXp agent notified the company about another agent who had been allegedly assaulted in May 2023. The alleged assaulter was not an eXp agent or employee and the assault did not occur at the eXp event location. eXp took immediate action, flying the agent’s family in to be with her, covering her expenses, and banning the alleged assaulter from any eXp event.

We recently learned of new allegations of alleged assaults that were brought forth by another female agent and have begun an investigation into the claims.

The experiences these women shared are abhorrent and unacceptable. We have no tolerance for this behavior, and in each case we took swift and appropriate action to provide support and protection. 

eXp Realty Policy Highlights

Our policies are clear: 

  • Any Agent whose conduct, actions or performance violates or conflicts with eXp’s P&Ps, eXp’s core values, code of ethics, or any other eXp policy, may be released from eXp immediately and without warning. 
  • It is the commitment of eXp to ensure the brokerage is free from negative, aggressive and inappropriate behaviors, and that the environment is aimed at providing an atmosphere upholding our core values. All Agents and employees of eXp have the right to be treated with dignity and respect. 
  • All complaints of negative and inappropriate behaviors will be taken seriously and followed through to resolution. Agents or employees of eXp who file complaints will not be victimized for reporting others for their inappropriate behavior. 
  • Agents who are members of the National Association of REALTORS® are required to be in good standing with their respective state licensure requirements and maintain their mandatory ethics training