Experts Fred Reichheld and Cassandra Worthy to Deliver Motivational Talks On Customer Loyalty and Opportunity Mindset at eXp’s Shareholder Summit

Experts Fred Reichheld and Cassandra Worthy to Deliver Motivational Talks On Customer Loyalty and Opportunity Mindset at eXp’s Shareholder Summit

Net Promoter® System (NPS) Creator Fred Reichheld Will Appear in Fireside Chat With Glenn Sanford on May 20

Change Enthusiasm® Expert Cassandra Worthy Will Give the Final Keynote on May 20

BELLINGHAM, Wash. April 5, 2023 – eXp World Holdings, Inc. (Nasdaq: EXPI), (or the “Company”), the holding company for eXp Realty®, Virbela and SUCCESS® Enterprises, today announced that Fred Reichheld and Cassandra Worthy – noted experts on customer loyalty and  transformational change – will take the stage at the ninth annual eXp Shareholder Summit, taking place May 17-20, 2023 at the Rosen Shingle Creek Hotel in Orlando, Florida.

Fred Reichheld, aka “the high priest” of loyalty, takes the stage in a fireside chat 

For companies big and small that value customer satisfaction and loyalty, the most well-respected system for generating progress and measuring results is the Net Promoter System or NPS. Reichheld, who created NPS, will headline a fireside chat with eXp Realty Founder and CEO, Glenn Sanford, in front of an audience of thousands of eXp Realty agents. His talk will discuss how to drive profit through customer and employee loyalty to generate extraordinary results. 

Cassandra Worthy tackles surviving change to growing through change

Worthy, a chemical engineer who worked nearly two decades in the consumer packaged goods industry, will give the final keynote at the Shareholder Summit. Author of Change Enthusiasm: How to Harness the Power of Emotion for Leadership and Success, Worthy is a noted disruptive thought leader on the change companies need to implement in order to build organizational resilience and adaptability. She will close the second general session with a powerful keynote that will give our agents the framework to transform their fear of change into fuel for personal and organizational growth.

Both Reichheld and Worthy will take the general session stage on May 20, 2023. 

Touted as the most agent-centric event ever

This year’s event – the most agent-centric ever in eXp history – is designed to help agents take their business to new heights. Here is a look at what agents can expect:

    • Leading agent speakers dominating the stage, across both general and breakout sessions
    • Ed Mylett will inspire and motivate as the May 19 keynote speaker
    • Fast-track certification courses for Relocation, REO and Affinity, adding new streams of quality buyer and seller referrals
    • An exclusive ICON Agents panel with best practices from agents who have achieved exceptional production goals and positively impacted company culture
    • XCamp, dubbed the “unconference conference,” is built by agents live during the event featuring top and up-and-coming agents
    • Latest company updates from leadership across eXp Realty, SUCCESS® Enterprises and Virbela
    • EXPO Hall featuring eXp World Holdings companies, eXp Partners and event sponsors 
    • 5K Fund Run & Walk to support eXtend a Hand, eXp Realty’s official nonprofit that provides financial assistance when eXp real estate agents and staff face hardships
    • For the first time ever, eXp Realty agents have the option to invite one non-eXp licensed agent to be their guest for a full eXp immersion experience, with the newly launched eXplorer Pass! 
    • An epic eXp Takeover Closing Bash at Universal Studios Islands of Adventure 

To register for the eXp Shareholder Summit, visit

Net Promoter is a registered trademark of Bain and Company, Satmetrix, and Fred Reichheld.

About eXp World Holdings, Inc.

eXp World Holdings, Inc. (Nasdaq: EXPI) is the holding company for eXp Realty®, Virbela and SUCCESS® Enterprises. eXp Realty is the fastest-growing real estate company in the world with more than 87,000 agents in the United States, Canada, the United Kingdom, Australia, South Africa, India, Mexico, Portugal, France, Puerto Rico, Brazil, Italy, Hong Kong, Colombia, Spain, Israel, Panama, Germany, Dominican Republic, Greece, New Zealand, Chile, Poland and Dubai and continues to scale internationally. As a publicly traded company, eXp World Holdings provides real estate professionals the unique opportunity to earn equity awards for production goals and contributions to overall company growth. eXp World Holdings and its businesses offer a full suite of brokerage and real estate tech solutions, including its innovative residential and commercial brokerage model, professional services, collaborative tools and personal development. The cloud-based brokerage is powered by Virbela, an immersive 3D platform that is deeply social and collaborative, enabling agents to be more connected and productive. SUCCESS® Enterprises, anchored by SUCCESS® magazine and its related media properties, was established in 1897 and is a leading personal and professional development brand and publication. 

For more information, visit  

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The statements contained herein may include statements of future expectations and other forward-looking statements that are based on management’s current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Such forward-looking statements speak only as of the date hereof, and the company undertakes no obligation to revise or update them. Such statements are not guarantees of future performance. Important factors that may cause actual results to differ materially and adversely from those expressed in forward-looking statements include changes in business or other market conditions; the difficulty of keeping expense growth at modest levels while increasing revenues; and other risks detailed from time to time in the company’s Securities and Exchange Commission filings, including but not limited to the most recently filed Quarterly Report on Form 10-Q and Annual Report on Form 10-K.


Media Relations Contact:
eXp World Holdings, Inc.
[email protected] 

Investor Relations Contact:
Denise Garcia
Managing Partner, Hayflower Partners
[email protected] 

eXp Realty Policy Highlights

Our policies are clear: 

  • Any Agent whose conduct, actions or performance violates or conflicts with eXp’s P&Ps, eXp’s core values, code of ethics, or any other eXp policy, may be released from eXp immediately and without warning. 
  • It is the commitment of eXp to ensure the brokerage is free from negative, aggressive and inappropriate behaviors, and that the environment is aimed at providing an atmosphere upholding our core values. All Agents and employees of eXp have the right to be treated with dignity and respect. 
  • All complaints of negative and inappropriate behaviors will be taken seriously and followed through to resolution. Agents or employees of eXp who file complaints will not be victimized for reporting others for their inappropriate behavior. 
  • Agents who are members of the National Association of REALTORS® are required to be in good standing with their respective state licensure requirements and maintain their mandatory ethics training