Effective: July 1, 2024
This eXp World Holdings, Inc. Privacy Policy and Data Processing Policy (this “Privacy Policy”) reflects global privacy practices and standards for eXp World Holdings, Inc. and those of its subsidiaries listed here as of the effective date. This Privacy Policy is available in French (Canada) here and Spanish (International) here.
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I want to know about:
How to exercise my privacy rights
What data you collect about me
How you transfer data across country borders
How you keep and secure my data
How I can review and correct my personal information
My rights based on my geographic location
How to contact you or file a complaint
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To Whom This Privacy Policy Applies
This Privacy Policy applies to all users of the eXp Sites and Services, as defined below, eXp real estate agents, Consultants (as defined below) and eXp employees. If you reside in a geographic area that grants you additional rights and/or imposes additional obligations on eXp, eXp has supplemental privacy policies for such geographic areas that describe your privacy rights and our collection, use, and disclosure of your Personal Information. Please see our disclosures in this Privacy Policy regarding your rights based on your geographic location. A user is any visitor to the eXp Sites (“User”).
Who We Are
eXp World Holdings, Inc. (“EXPI”) is a holding company for a technology enabled global real estate business headquartered at 2219 Rimland Drive, Ste. 301, Bellingham, WA 98226. EXPI operates through various business entities, including its subsidiaries listed here (“Listed Subsidiaries”). Within this policy document, EXPI together with its Listed Subsidiaries are referred to collectively as “eXp.” The EXPI family of companies also includes other subsidiaries and joint ventures which are governed by their own terms and privacy policies, like eXp World Technologies, LLC d/b/a Virbela, SUCCESS Enterprises, LLC, and SUCCESS Lending LLC. You may visit their respective websites for more information about each of these entities.
eXp is committed to protecting your privacy. This Privacy Policy defines the Personal Information and Usage Information (each as defined below) that we collect and describes how that information is collected, stored, used, and shared. This Privacy Policy also describes your choices regarding our use of that information and how you can review and correct your Personal Information.
If you have a privacy question, you may contact our Privacy Officer any time at [email protected]. You may also submit an inquiry to our Privacy Officer and opt-out of certain processing using the hyperlinked form. We appreciate the opportunity to address your questions and concerns.
Our Data Values
At eXp, privacy is a priority.
- Purpose driven. We only collect, use, and share the information we need to provide and operate our solutions and to help our customers have the best experience with our staff, our Services, and our third-party solution providers.
- Responsible use. We help to promote responsible data use and stewardship among the agents, businesses, and suppliers we engage with around the world.
- Transparent use. eXp’s primary business is our cloud based real estate brokerage. We know that certain information is required for us to provide our Services and help you with real estate transactions. Our goal is to design our products and systems with your expectations in mind, including how we use your data and enable our service providers to use your data.
Data Rights
Depending on the geographic location in which you reside, you may have rights related to our data processing. If you reside in a geographic location that provides you specific data rights, you may exercise those rights through our Individual Rights form, subject to applicable law, including eXp’s own legal obligations for our data processing activities. If you complete our individual rights form we will respond in accordance with applicable law and we may need you to provide additional information to verify your request to prevent fraudulent actors from trying to abuse the individual rights requests to obtain your personal information.
Please visit the “Your Rights Based on Your Geographic Location” section in this Privacy Policy regarding your geographic location-based rights if applicable, to learn more.
What This Privacy Policy Covers
This Privacy Policy applies to information collected from you through any of our web pages or mobile applications (singularly, an “eXp Site,” and collectively, the “eXp Sites”), and through any offering, events, services, and/or programs we offer, whether online or offline, including the real estate brokerage services (“Real Estate Services” and collectively with all other offerings, the “Services”). This Privacy Policy also applies to information concerning individuals that engage our independent contractor real estate agents to receive Services (“Clients”), including Client information we receive as part of the Services from our independent contractor eXp real estate agents and real estate brokers (“Agents”). Please note, our Agents process certain Personal Information on our behalf when you contract with eXp to receive the Services, but Agents may have their own data collection practices related to their independent business operations. This Privacy Policy is not applicable to any web page, mobile application, social media site, or information collected and/or owned by any entity other than eXp. Any questions regarding the privacy practices of a third party, including but not limited to any third-party website that links to the Services, should be directed to that third-party.
eXp works with its joint venturers, with service providers (individuals and businesses) that eXp has an ownership stake in (collectively, “Affiliates”), Agents, and third-party service providers that are not affiliated with eXp (collectively, “Independent Third Parties”) to provide our Services and special virtual events and in-person events to which you register to attend (collectively, “eXp Events”). eXp Events may be sponsored by one or more Affiliates and/or Independent Third Parties. This Privacy Policy is applicable to information collected from you when you register for an eXp Event; however, the collection, use, and disclosure of Personal Information obtained from you during each eXp Event may be governed by a separate, supplemental eXp Event-specific attendee terms and conditions (“Attendee Terms”). To the extent that the Attendee Terms and this Privacy Policy conflict, the Attendee Terms shall govern.
Your Consent to this Privacy Policy
By using the Services, you consent to the collection, sale, and use of your information, including your Personal Information, by us in compliance with this Privacy Policy, unless you opt out as identified in this Privacy Policy. If we change this Privacy Policy or some part of it, we will post the updated Privacy Policy on this web page with an updated Effective Date so that you will always be able to understand what information we collect, how we use that information, and under what circumstances we may sell or disclose that information to others. If you have a User Account or we have previously collected your email address as part of your use of the Services or our relationship with you, we may email you notice of the updated Privacy Policy. Your use of the Services following our publication of any revision to this Privacy Policy will signify your assent to and acceptance of its revised terms for all previously collected information and information collected from you in the future. If you do not consent to the new terms, you must immediately cease use of the eXp Sites and Services or submit a request to stop processing under applicable law. It is your responsibility to regularly review this Privacy Policy for any changes. We may also obtain your consent for specific data processing actions in a separate notice referring to this Privacy Policy in accordance with applicable law. You may opt-out of specific processing or revoke your consent by using the cookie preferences link on our Sites or with our Do Not Sell or Share My Personal Data form.
What Information We Collect About You
The data we collect, use, process, and share about you depends on who you are and how we interact with you. Generally, Personal Information is data that identifies you or that makes you identifiable. It includes data that could be used to identify, locate, track or contact you, as specified below. We may link or combine your activities and information collected from you on our websites and mobile apps with information we have collected from you offline (e.g., on-site), information we receive from third parties, as well as information we collect automatically through tracking technologies (defined below). We may also utilize session-replay technologies, which are software code to log your interactions with the eXp Sites in a manner that allows us to reproduce your click mouse movements, scrolls, and keystrokes/key touches during sessions. This information allows us to provide you with a personalized experience regardless of how you interact with us and helps us diagnose any usability problems to improve our Services. These third party partners may include Google Analytics and LogRocket, whose privacy choice procedures may be available on their websites.
Types of Information Collected
eXp and any Affiliate or Independent Third Party we engage for the purpose of administering, operating, hosting, configuring, designing, maintaining, and providing internal support for the Services, may collect two types of information when you use the Services: Personal Information and Usage Information. Personal Information may include some Usage Information.
1. Personal Information: Generally, you can access the eXp Sites without entering any Personal Information. In certain cases, we may ask you for Personal Information on eXp Sites to provide a requested service, carry out a transaction that you have requested, or if you choose to set up a User Account (defined below). When we provide you Real Estate Services, we are required to collect certain Personal Information. The types of information we collect may include, among other things, the following categories of information (collectively, “Personal Information”):
If you are an eXp Agent, business partner, or have expressed an interest in becoming an eXp Agent or business partner: | If you are a Client and/or visitor to the eXp Sites or otherwise use the Services we provide: | If you are an employee, consultant providing staff support services (“Consultant”), job applicant, or former employee: |
| Contact information such as your name, title, company/agency name, email address, username and password, telephone and facsimile numbers, real estate license number, and postal address. | Contact information such as your name, title, company/agency name, email address, username and password, telephone and facsimile numbers, and postal address | Contact information such as your name, title, company/agency name, email address, username and password, telephone and facsimile numbers, professional licensing information, and postal address |
| Demographic information such as date of birth, nationality and country of residence. | Demographic information such as date of birth, nationality and country of residence. | Demographic information such as date of birth, nationality and country of residence. |
| Your company name, title, and other information about your company and job function. | The specific products or services ordered or requested by you, including the Real Estate Services, and information related to your purchases or transactions, including but not limited to your payment account information and feedback about the products or services you purchased. | Information about your role with eXp and performance, and Personally Identifiable Information obtained from our computer monitoring software, including communications received and sent, and information entered into websites, software, documents, and applications. |
| The contents of any communication you send us. | The contents of any communication you send us. | The contents of any communication you send us. |
| Information about your device or use of the Services when you request technical support or access eXp internal systems and networks. | Information about your device or use of the Services when you request technical support. | Information about your device or use of the Services when you request technical support and perform your duties as an employee or Consultant. |
| Information necessary to issue you commission payments and tax forms, as applicable, including but not limited to your Social Security Number and financial account numbers. | Information necessary to employ or contract with you, including but not limited to your Social Security Number and financial account numbers. | |
| Other information specific to you which you voluntarily provide to us such as Event registration information. | Other information specific to you which you voluntarily provide to us such as Event registration information. | Other information specific to you which you voluntarily provide to us such as Event registration information. |
If you choose not to provide certain information, we may not be able to provide the requested service or complete your transaction.
2. Usage Information: The types of usage information we collect may contain information about your visit to the eXp Site, such as the following categories of information (collectively, “Usage Information”):
- Internet Protocol (or “IP”) address, protocol, and sequence information;
- browser language and type;
- domain name system requests;
- material and pages viewed;
- time and date of access to the eXp Site and Services;
- number of bytes transferred;
- number of clicks per visit;
- operating system and platform, device type, and device identifiers;
- hypertext transfer protocol headers, application client and server banners, and operating system fingerprinting data; and
- MAC address, device ID / UDID, or similar device-specific code.
If you have a User Account, we may combine your Usage Information with Personal Information we hold about you. We collect Usage Information using the following technologies:
- Cookies: From time to time, we may use “cookies” to keep track of your visit to and use of the Services. Cookies are small files that websites save to your hard disk or to your browser’s memory. Our use of cookie is further described and governed by our Cookie Policy, which is hereby incorporated into and made part of this Privacy Policy by reference. We may use them to track the number of times you have visited the site, to track the number of visitors to the eXp Sites, to determine, record, and analyze your use of the Services, delivering advertisements, to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your User Account, elements of your user profile, to facilitate your movement around the Services (particularly in connection with information searches and requests for more information about the Services) and other information useful in administering the session. You have the ability to accept or decline most cookies, but some cookies may be required for us to administer the Services or be aware of your cookie preferences. You may view your preferences and confirm your selections when you first visit the eXp Sites and at any time thereafter by clicking the “cookie preferences” button at the bottom left of each page of the eXp Sites. If you choose not to allow functional and analytics cookies and/or advertising cookies, the eXp Sites or Services may not operate as expected.
- Web Analytics: eXp uses industry standard third-party web analytics providers to track visits to the eXp Sites and usage of the Services. We use web analytics data to monitor performance of the Services, improve the Services, detect fraud, and detect security incidents. You can manage your preferences for functional and analytics cookies by clicking the “cookie preferences” button at the bottom left of each page of the eXp Sites.
- Web Beacons: Some of our web pages and electronic communications may contain images, which may or may not be visible to you, known as web beacons (sometimes referred to as ‘clear gifs’). Web beacons typically collect only limited non-personal information that includes a cookie number; time and date of a page view; and a description of the page on which the web beacon resides. However, certain forms web beacons may send Personal Information along with titles of videos watched, descriptions of the video, and related information back to the web beacon owner such as the Facebook Pixel. We may include web beacons in promotional email messages or newsletters in order to determine whether messages have been opened and acted upon. We may place, and allow certain third parties to place, technological tools, such as tags and beacons, or code scripts that are primarily used to track visitors’ activities on the eXp Sites by web analytics software, IP addresses, and other tools, to collect your data for the purposes listed in this Privacy Policy. You can manage your preferences for functional and analytics and advertising cookies by clicking the “cookie preferences” button at the bottom left of each page of the eXp Sites.
- Unique Identifier: We may assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on the eXp Sites and some of the electronic communications you receive from us. We keep this information for our internal use, and this information is not shared with others.
Exceptions Applicable to KGCI Real Estate on Air
When connecting to our radio stream, your IP address will be sent to our Independent Third Party assisting in providing the radio service in order for us to track listening trends. Once our Independent Third Party receives your IP it is immediately anonymized, deleted and becomes untraceable. This data is never sold on or passed to other companies. The KGCI Real Estate on Air iOS App does not collect any User data when installed or launched on your device. The KGCI Real Estate on Air Android App does not collect any User data during use. In order to provide audio control during Phone App use, the App will monitor the ‘state’ of the phone App (Idle, in call, call ended) if applicable on your device. At no point will the App be able to listen in or derive phone numbers or data. The Android App also requires access to local storage. This is to store its configuration for faster launch times.
How We Collect Information About You
If you are an eXp Agent, business partner, or have expressed an interest in becoming an eXp Agent or business partner: | If you are a Client and/or visitor to the eXp Sites or use the Services we provide: | If you are an employee, Consultant, job applicant, or former employee: |
If you wish to be affiliated with eXp as an Agent, we must collect some Personal Information from you to process your application. We may create a file about you combining the Personal Information we collect about you with non-personal information, such as your real estate sales history. We collect the following Personal Information about you in our application process:
| When you use the eXp Sites and Services, we collect the following Personal Information about you:
| If you are employed by or contract with eXp as a Consultant, or if you have applied for employment or are a former employee or Consultant of eXp, we collect the following Personal Information about you:
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How We Use the Collected Information
If you are an eXp Agent, business partner, or if you have expressed an interest in becoming an eXp Agent or business partner: | If you are a Client and/or visitor to the eXp Sites or use the Services we provide: | If you are an employee, Consultant, job applicant, or former employee: |
We use the Personal Information we collect about you in order to continue your affiliation with eXp. Specifically, we use Personal Information to:
| We use the Personal Information we collect about you in order to make the eXp Sites and Services available to you. Specifically, we use Personal Information to:
| We use the Personal Information you provide to us to:
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| This Privacy Policy is not intended to place any limits on what we can do with information that is aggregated, anonymized, or de-identified so it is no longer associated with an identifiable individual. | ||
Disclosure of Your Personal Information
If you are an eXp Agent, business partner, or if you have expressed an interest in becoming an eXp Agent or business partner: | If you are a Client and/or visitor to the eXp Sites or use the Services we provide: | If you are an employee, Consultant, job applicant, or former employee: |
eXp contracts with other entities or individuals to assist us with fulfilling our obligations to our Agents, and more generally, furthering the interests of our enterprises. We share your Personal Information with those entities and individuals in order to enable use of their services or to meet our responsibilities to you. We disclose your Personal Information to:
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| We disclose your Personal Information only when necessary to fulfill our employment or contracting obligations to you as a Consultant, such as:
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We may disclose your Personal Information to our database management provider in order to store your Personal Information for purposes set forth in this Privacy Policy. In certain situations, we may be required to disclose your Personal Information without your consent to:
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Choices with Your Personal Information
If you are an eXp Agent, business partner, if you have expressed an interest in becoming an eXp Agent or business partner: | If you are a Client and/or visitor to the eXp Sites or use the Services we provide: | If you are an employee, Consultant, job applicant, or former employee: |
| We must obtain some Personal Information from you in order to partner or affiliate with you. You can opt out of many uses or disclosures of your Personal Information, but we are obligated to process and store certain information under applicable law. If we do not have a legitimate need to retain or disclose your Personal Information and are no longer required by law to retain it, we will delete it at your request or in accordance with our data retention standards. You may opt-out of targeted advertising by adjusting your cookie preferences on our Sites, visiting the opt-out request pages of industry groups providing broad opt-out options like the Network Advertising Initiative, Digital Advertising Alliance, AdChoices Canada, or European Interactive Digital Advertising Alliance, or by visiting the specific ad networks like Google, LinkedIn, Twitter, and Meta. Please note that opting out with industry groups or advertising networks will only apply to the specific browser or device from which you opt-out. On your mobile device you may also go to your device settings and select “Limit Ad Tracking” (iOS devices) or “Opt-out of interest-based ads” (Android devices), which will allow you to limit our use of information collected from or about your mobile device for the purposes of displaying online targeted advertising to you. | You are under no obligation to create a User Account, and you may access the eXp Sites and use some Services without submitting any Personal Information. You may also delete your User Account at any time. However, in the event your Personal Information is essential for us to provide certain products or services to you, like engaging in a contract for our Real Estate Services, we will be unable to provide you with those products or services if you choose to withhold requested Personal Information. For example, if you request information about a property but do not provide a means of contact, we will be unable to fulfill your request. Each advertising email communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within ten (10) business days, unless a shorter time period is prescribed by applicable law. You may opt out of many disclosures or uses of your Personal Information by notifying us by email at the address provided herein or submitting an Do Not Sell or Share My Personal Information Request, or by following the procedures set forth in an electronic communication from us, if applicable. Please note that we may not be able to honor your request to opt-out of certain uses and disclosures of your Personal Information in order to fulfill our legal obligations or contractual obligations with you. You may opt-out of targeted advertising by adjusting your cookie preferences on our Sites, visiting the opt-out request pages of industry groups providing broad opt-out options like the Network Advertising Initiative, Digital Advertising Alliance, AdChoices Canada, or European Interactive Digital Advertising Alliance, or by visiting the specific ad networks like Google, LinkedIn, Twitter, and Meta. Please note that opting out with industry groups or advertising networks will only apply to the specific browser or device from which you opt-out. On your mobile device you may also go to your device settings and select “Limit Ad Tracking” (iOS devices) or “Opt-out of interest-based ads” (Android devices), which will allow you to limit our use of information collected from or about your mobile device for the purposes of displaying online targeted advertising to you. Where applicable, we will undertake reasonable efforts to notify third parties with whom we have sold or shared your Personal Information as permitted under this Privacy Policy of your election to opt out. If you do not opt out, we may continue to collect, use, and disclose your Personal Information as set forth in this Privacy Policy. | If you apply for a job or to be a Consultant with eXp, we will keep your Personal Information in our application database for future consideration unless you direct us not to do so. If you are a current employee or Consultant or a former employee or Consultant, we must obtain and retain some Personal Information in order to comply with our obligations or applicable law. When we no longer have a legitimate need to retain your Personal Information or are no longer required by law to retain your Personal Information, we will delete it in accordance with our data retention standards. You may opt out of many disclosures or uses of your Personal Information by notifying us by email at the address provided herein or submitting an Do Not Sell or Share My Personal Information Request, or by following the procedures set forth in an electronic communication from us, if applicable. Please note that we may not be able to honor your request to opt-out of certain uses and disclosures of your Personal Information in order to fulfill our legal obligations or contractual obligations with you. You may opt-out of targeted advertising by adjusting your cookie preferences on our Sites, visiting the opt-out request pages of industry groups providing broad opt-out options like the Network Advertising Initiative, Digital Advertising Alliance, AdChoices Canada, or European Interactive Digital Advertising Alliance, or by visiting the specific ad networks like Google, LinkedIn, Twitter, and Meta. Please note that opting out with industry groups or advertising networks will only apply to the specific browser or device from which you opt-out. On your mobile device you may also go to your device settings and select “Limit Ad Tracking” (iOS devices) or “Opt-out of interest-based ads” (Android devices), which will allow you to limit our use of information collected from or about your mobile device for the purposes of displaying online targeted advertising to you. |
| You may have additional choices regarding your Personal Information if you live in a particular jurisdiction. Please see the “Your Rights Based on Your Geographic Location” section of this Privacy Policy. | ||
“Do Not Track” Signals
Age Requirements; Children’s Information
How We Transfer Data Across Country Borders
How We Transfer Data as a Result of Change in Company Control
How We Keep and Secure Your Data
- Commitment to Online Security: eXp intends to protect Personal Information and to maintain its quality. We have procedures in place designed to deal with any suspected and actual data security breach and will notify you and any applicable regulator of a suspected or actual data security breach where we are legally required to do so. All User Account pages are protected with Secure Socket Layer (“SSL”) encryption.
- Security of Username/Password: You are ultimately responsible for safeguarding and ensuring the security of your username, password, and User Account information from unauthorized access, use or disclosure to others. When using the Services, you are not permitted to circumvent the Services’ security features. You agree to: (a) immediately notify us of any unauthorized use of your username, password and/or User Account, and/or any other breach of security; and (b) ensure that you log out from your User Account at the end of each session.
- No Liability for Acts of Third Parties: Transmissions over internet connected systems cannot be made absolutely secure, and we do not represent or warrant that transmissions will be free from delay, interruption, interception, or error. Consequently, except where precluded by applicable law, eXp shall not be liable for unauthorized disclosure of Personal Information due to no fault of ours, including but not limited to errors in transmission and unauthorized acts of our staff and third parties. You provide Personal Information to us through the Services at your own risk.Your Personal Information will be retained by eXp only for as long as necessary to accomplish the identified purpose for which it was collected, or as required by law, whichever is longer. If you choose to delete your User Account, or your User Account becomes inactive, information associated with your User Account may remain stored on our servers for a period that can vary subject to our data retention policies and legal obligations. When we are no longer required to retain your Personal Information, we will destroy it or render it anonymous.
How to Review and Correct Your Personal information
Links to Other Sites
Your Rights Based on Your Geographic Location
If you are a resident of… | Please click on and read: |
| Australia | Privacy Policy |
| Brazil | Política de Privacidade |
| Canada | Privacy Policy |
| Chile | Política de privacidad |
| Colombia | Política de privacidad |
| Dominican Republic | AVISO DE PRIVACIDAD |
| France | Politique de Confidentialité (English version) |
| Germany | Datenschutzerklärung |
| Greece | Δήλωση Απορρήτου |
| Hong Kong | 私隱政策 |
| India | Privacy Notice |
| Israel | מדיניות פרטיות |
| Italy | Informativa sulla privacy (English Version Here) |
| Mexico | Política de privacidad |
| New Zealand | Privacy Policy |
| Panama | Política de privacidad |
| Poland | Polityka prywatności eXp Poland |
| Portugal | Política de Privacidade |
| Puerto Rico | Política de privacidad |
| South Africa | eXp Privacy Notice |
| Spain | Aviso De Privacidad |
| UAE – Dubai Economy | Privacy Notice |
| United Kingdom | Privacy Policy |
| United States | U.S. Regional Privacy Rights Statement |
Accessibility
Complaints
Contact Us
If you have additional questions or comments please let us know by sending your comments to [email protected].
Copyright © 2024 eXp World Holdings, Inc. | All Rights Reserved.
